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FAQ

>FAQ
FAQ2018-11-14T16:00:40+00:00

General Information

We want to assure you have a relaxing, rejuvenating Hawaiian getaway. Important information about our luxury accommodations and vacationing on the island follows. If you still have questions, don’t hesitate to call– we’re here to help! 888.906.2139

Check-In Location

The Westin Hapuna Beach Resort
62-100 Kauna’oa Drive, Kamuela, HI 96743

Front desk and concierge: 808.880.3490
Reservations: 888.906.2139

Check-In/Check-Out

Check-in is at 4 pm and check-out is at 11 am

We strive to accommodate special requests, but cannot guarantee an early check-in or late check-out. Guests arriving prior to check-in may request complimentary luggage storage so that they may enjoy Mauna Kea Resort while we ready their residence.

After Hours Check-In

Guests may check in 24 hours a day. Guests arriving after our front desk has closed should proceed to The Westin Hapuna Beach Resort, enter through the open air lobby, then turn right and proceed to the check-in desks.

Ground Transportation

From the Kona Airport, there are several options available to reach Mauna Kea Residences, including shuttle service, car rental, taxi, limousine, Uber or Lyft service. To learn more click here.

If you are seeking a full Big Island adventure and plan to explore neighboring towns, or enjoy sightseeing and hiking outside of Mauna Kea Resort, a rental car is highly recommended.

Residences

Mauna Kea Residences offer luxury two to seven-bedroom residences. All accommodations are outfitted with a full kitchen, great room, washer/dryer, outdoor lanai or deck and more. Click to view a detailed list of Standard Housewares.

Standard Housewares

Each residence is privately owned and furnished, with most having a king or queen bed in the master bedroom and the other bedrooms generally featuring a queen, full or twin beds.

Parking

Mauna Kea Residences guests staying in a two to seven-bedroom residence receive complimentary parking for one or two vehicles; many residences have garage parking available.

Dining and Nightlife

To check out our staff- recommended restaurants and bars at Mauna Kea Resort and the surrounding towns, visit our dining page.

Additionally, our concierge is here to help with any requests you may have; simply complete our Concierge Request Form. A sampling of services offered includes: dinner and luau reservations, grocery delivery, transfers, taxis, car rental, water sports equipment rentals and lesssons, childcare recommendations, coordination of rentals, including air mattresses, highchairs, pack ‘n play, cribs, etc.

Weather and Climate

Summer (May – October)
Summer daytime temperatures range from 85 – 90 °F (29–32 °C).

Winter (October – April)
Winter daytime temperatures range from 79–83 °F (26–28 °C).

Rain and Hurricanes
The wettest months of the year are typically November and March and hurricane season is between June and November, with most activity occurring between July and September.

Kamuela Weather

Packages

Rental guests may ship a maximum of 3 packages, up to 1 week prior to arrival, free of charge. If storage exceeds 3 packages and/or 1 week, a $5 fee (per item/per day) may be charged.

Click here for mailing addresses and to learn more.

Other

Smoking, pets, recreational vehicles, motor homes, boats and trailers are not permitted.