Travel Update

Hawaii + COVID-19

We are excited to welcome travelers back to the Hawaiian Islands with a pre-test beginning October 15, 2020.

The culture of our Hawaiian Islands is steeped in the values of hookipa (hospitality) and aloha. We warmly invite you to reconnect with our people, culture and home safely and responsibly. Now that travelers can once again enjoy Hawaii’s breathtaking natural beauty, extraordinary open spaces, unique experiences and signature hospitality, we are asking you to join in our efforts to help keep Hawaii safe.

Beginning October 15, 2020, a pre-travel testing option will allow travelers an alternative to Hawaii’s 14-day quarantine. For more information visit hawaiicovid19.com/travel and register with the State of Hawaii Safe Travels online system. The state of Hawaii will ONLY accept test results from Trusted Testing and Travel Partners. All incoming travelers are required to have their temperatures checked and complete a health questionnaire online before they can leave the airport. Learn more from GoHawaii.com or HawaiiCovid19.com on steps and resources to efficiently plan your trip to the Hawaiian Islands!

We look forward to seeing you soon!

At Mauna Kea Resort, I Pledge To…

  • Display ‘Aloha’ with a modest ‘Shaka’ in lieu of a handshake or hug
  • “Smile” underneath my mask, which I must wear in public hotel spaces and around other guests and associates
  • Keep in contact by providing my mobile phone number and email address to the hotel upon arrival
  • Use the vast oceanfront setting of Mauna Kea Resort to social distance from others not in my family
  • Monitor my health daily focusing on wellness as my priority

Note: To allow you to fully embrace and enjoy Hawaii’s fresh tropical air, you are not required to wear a mask while: dining (when seated), during outdoor activities, lounging on the beach or at the pool, or while in fitness center

Read the full Mauna Kea Resort Guest Commitment HERE>>

Our Approach to Cleanliness

Our in-house, professionally trained housekeeping teams are well versed in the highest standards of cleaning. Our housekeeping organization monitors industry best practices and provides ongoing training in the latest techniques to ensure the highest standard of cleanliness with products and processes that are safe.

  • Products Effectiveness and Safety: When cleaning both common areas and residences, our housekeepers use high-quality products ensuring both effectiveness and safety.
  • Surface Areas: High-touch surfaces are being cleaned with increased frequency. These include elevator buttons and panels, door handles, remote controls or touch screens, countertops, and shared lobby spaces.
  • Common Areas: Our team is rearranging furniture in gathering spaces to promote social distancing between groups of travelers. Aesthetic items in our lobbies, such as decorative pillows on furniture may have gone away in favor of a cleaner environment.

  • Residences: Each residence undergoes our rigorous multi-point inspection process to ensure consistency in the procedure. In our residences, you may see that throw-pillows and accent pillows have been removed. We have changed to either triple sheet or provide new, all-white duvet covers which will be removed and washed between each stay.

Travel with Confidence

We appreciate that you want to vacation with us, but given these uncertain times, committing to travel plans can be a challenge. Book with confidence with our new relaxed cancellation and deposit policies:

  • Deposit/Cancellation Policy Summer (Now-December 19, 2020)

    • 30 day cancel notice. 50% deposit due to secure a reservation. The remaining balance due 30 days prior to arrival. There is no penalty for modifications made outside 30 days of arrival. If the guest cancels outside 30 days of arrival, the deposit is refunded less $100. If closures or quarantines are extended within 30 days of arrival, guest may modify dates without penalty or cancel with a full refund less $100.
  • Deposit/Cancellation Policy Holiday (December 20, 2020 – January 3, 2021)

    • 50% deposit required to secure a reservation. Modifications can be made without penalty before October 1st. Cancelation before October 1st, the deposit is refunded less $100. The final balance is automatically charged on October 1st. Modifications and Cancellations are not available after October 1st.
  • Deposit/Cancellation Policy Rest of Season (Beginning 01.04.21)

    • 50% deposit required to secure a reservation. Modifications can be made without penalty outside 60 days of arrival. The deposit is refunded less $100 fee if the guest cancels outside 60 days of arrival. Between 30-60 days of arrival, cancelations result in a forfeiture of the deposit. The final balance is automatically charged 30 days prior to arrival. Modifications and Cancellations are not available inside 30 days of arrival.