Travel Update

Hawaii + COVID-19

We are excited to welcome you to the Hawaiian Islands.

Prior to your departure to Hawaii, you must have a negative COVID test result (taken no more than 72-hours prior to the final leg of their trip) OR U.S. vaccination.

Before your trip begins:

  • Create an account at
  • Enter travel information (ex. flight, dates, travelers)
  • Upload a picture of your COVID-19 vaccination card
  • OR if unvaccinated, upload a negative COVID-19 test* result no more than 72 hours before travel
  • Complete the Health Questionnaire 24-hours prior to your flight to Hawaii.
  • Show your QR code to the screener at your airport (near your gate) along with your ID and Vaccine Card.

Additional information:

  • Use a digital health pass such as CommonPass or Clear – to present either a negative COVID-19 test or proof of vaccination
  • Apply for a specialty exemption at
  • Masks are required inflight as well as on the island in both indoor and outdoor settings when in crowded areas. Some individuals should not wear a mask. This includes children under 2 years old, people with respiratory issues, anyone unable to remove their mask without help, and those with a medical condition, mental health condition, or disability that does not permit them to wear a mask.

*Negative COVID-19 tests and vaccinations are verified by labs. Submitting a falsified test is a crime and will be prosecuted. The State of Hawaii will only accept COVID test results from Trusted Testing and Travel Partners

We look forward to seeing you soon!

At Mauna Kea Resort, I Pledge To…

  • Display ‘Aloha’ with a modest ‘Shaka’ in lieu of a handshake or hug
  • “Smile” underneath my mask, which I must wear in public hotel spaces and around other guests and associates
  • Keep in contact by providing my mobile phone number and email address to the hotel upon arrival
  • Use the vast oceanfront setting of Mauna Kea Resort to social distance from others not in my family
  • Monitor my health daily focusing on wellness as my priority

Note: To allow you to fully embrace and enjoy Hawaii’s fresh tropical air, you are not required to wear a mask while: dining (when seated), during outdoor activities, or lounging on the beach or at the pool.

Read the full Mauna Kea Resort Guest Commitment HERE>>

Our Approach to Cleanliness

Our in-house, professionally trained housekeeping teams are well versed in the highest standards of cleaning. Our housekeeping organization monitors industry best practices and provides ongoing training in the latest techniques to ensure the highest standard of cleanliness with products and processes that are safe.

  • Products Effectiveness and Safety: When cleaning both common areas and residences, our housekeepers use high-quality products ensuring both effectiveness and safety.
  • Surface Areas: High-touch surfaces are being cleaned with increased frequency. These include elevator buttons and panels, door handles, remote controls or touch screens, countertops, and shared lobby spaces.
  • Common Areas: Our team is rearranging furniture in gathering spaces to promote social distancing between groups of travelers. Aesthetic items in our lobbies, such as decorative pillows on furniture may have gone away in favor of a cleaner environment.

  • Residences: Each residence undergoes our rigorous multi-point inspection process to ensure consistency in the procedure.

Travel with Confidence

We appreciate that you want to vacation with us, but given these uncertain times, committing to travel plans can be a challenge. Book with confidence with our new relaxed cancellation and deposit policies:

  • Deposit/Cancellation Policy

    • Regular Season (January 2 – December 19)
      • 50% deposit is due at the time of booking and is refundable less a $250 cancellation fee. The final payment is due 30 days prior to arrival, at which time the entire stay is non-refundable.
    • Holiday Season (any stay dates that include December 20 – January 1)
      • 50% deposit is due at time of booking. If canceled prior to October 1st the deposit is refunded less $250.
      • The final payment is taken on October 1st at which time the reservation is paid in full and would not be modifiable or cancelable.