Travel Update

Hawaii + COVID-19

We are excited to welcome travelers back to the Hawaiian Islands.

The culture of our Hawaiian Islands is steeped in the values of hookipa (hospitality) and aloha. We warmly invite you to reconnect with our people, culture and home safely and responsibly. Now that travelers can once again enjoy Hawaii’s breathtaking natural beauty, extraordinary open spaces, unique experiences and signature hospitality, we are asking you to join in our efforts to help keep Hawaii safe.

Anyone without a negative test result (taken no more than 72-hours prior to the final leg of their trip) or U.S. vaccination PRIOR to departure must quarantine upon arrival. For more information visit and register with the State of Hawaii Safe Travels online system. The state of Hawaii will ONLY accept test results from Trusted Testing and Travel Partners. All incoming travelers are required to have their temperatures checked and complete a health questionnaire online before they can leave the airport. Learn more from or on steps and resources to efficiently plan your trip to the Hawaiian Islands!

We look forward to seeing you soon!

At Mauna Kea Resort, I Pledge To…

  • Display ‘Aloha’ with a modest ‘Shaka’ in lieu of a handshake or hug
  • “Smile” underneath my mask, which I must wear in public hotel spaces and around other guests and associates
  • Keep in contact by providing my mobile phone number and email address to the hotel upon arrival
  • Use the vast oceanfront setting of Mauna Kea Resort to social distance from others not in my family
  • Monitor my health daily focusing on wellness as my priority

Note: To allow you to fully embrace and enjoy Hawaii’s fresh tropical air, you are not required to wear a mask while: dining (when seated), during outdoor activities, lounging on the beach or at the pool, or while in fitness center

Read the full Mauna Kea Resort Guest Commitment HERE>>

Our Approach to Cleanliness

Our in-house, professionally trained housekeeping teams are well versed in the highest standards of cleaning. Our housekeeping organization monitors industry best practices and provides ongoing training in the latest techniques to ensure the highest standard of cleanliness with products and processes that are safe.

  • Products Effectiveness and Safety: When cleaning both common areas and residences, our housekeepers use high-quality products ensuring both effectiveness and safety.
  • Surface Areas: High-touch surfaces are being cleaned with increased frequency. These include elevator buttons and panels, door handles, remote controls or touch screens, countertops, and shared lobby spaces.
  • Common Areas: Our team is rearranging furniture in gathering spaces to promote social distancing between groups of travelers. Aesthetic items in our lobbies, such as decorative pillows on furniture may have gone away in favor of a cleaner environment.

  • Residences: Each residence undergoes our rigorous multi-point inspection process to ensure consistency in the procedure.

Travel with Confidence

We appreciate that you want to vacation with us, but given these uncertain times, committing to travel plans can be a challenge. Book with confidence with our new relaxed cancellation and deposit policies:

  • Deposit/Cancellation Policy

    • Regular Season (January 2 – December 19)
      • 50% deposit is due at the time of booking and is refundable less a $250 cancellation fee. The final payment is due 30 days prior to arrival, at which time the entire stay is non-refundable.
    • Holiday Season (December 20 – January 1)
      • 50% deposit is due at the time of booking and is refundable less a $250 cancellation fee. The final payment is due October 1st, at which time the entire stay is non-refundable. If a booking includes any nights between December 20 and January 1 – final payment is due 30 days prior to arrival date at which time the entire stay is non-refundable, regardless of the arrival date.