Travel Update

Hawaii + COVID-19

March 26, 2022

We are excited to welcome you to the Hawaiian Islands!

Beginning today, masks will no longer be required while indoors. Masks are still strongly recommended for people over age 65, with compromised immune systems, who care for people at risk of severe illness and those unvaccinated for COVID-19.

Domestic Travelers: There are no longer any COVID-related requirements.

International Travelers: If you are arriving in Hawaii directly from international airports, you must still comply with U.S. federal requirements; consult with your airline. Learn more at

We look forward to seeing you soon!

Take the Pono Pledge

Our Approach to Cleanliness

Our in-house, professionally trained housekeeping teams are well versed in the highest standards of cleaning. Our housekeeping organization monitors industry best practices and provides ongoing training in the latest techniques to ensure the highest standard of cleanliness with products and processes that are safe.

  • Products Effectiveness and Safety: When cleaning both common areas and residences, our housekeepers use high-quality products ensuring both effectiveness and safety.
  • Surface Areas: High-touch surfaces are being cleaned with increased frequency. These include elevator buttons and panels, door handles, remote controls or touch screens, countertops, and shared lobby spaces.
  • Common Areas: Our team is rearranging furniture in gathering spaces to promote social distancing between groups of travelers. Aesthetic items in our lobbies, such as decorative pillows on furniture may have gone away in favor of a cleaner environment.

  • Residences: Each residence undergoes our rigorous multi-point inspection process to ensure consistency in the procedure.

Deposit & Cancellation Policy

  • Deposit/Cancellation Policy

    • Regular Season (January 2 – December 19)
      • 50% deposit is due at the time of booking and is refundable less a $250 cancellation fee. The final payment is due 30 days prior to arrival, at which time the entire stay is non-refundable.
    • Holiday Season (any stay dates that include December 20 – January 1)
      • 50% deposit is due at time of booking. If canceled prior to October 1st the deposit is refunded less $250.
      • The final payment is taken on October 1st at which time the reservation is paid in full and would not be modifiable or cancelable.